About GLAAS
The Opportunity
USAID needed its manual contract writing processes replaced with a single enterprise system for its 80 Missions across the globe.
Our Approach
Devis successfully completed the initial worldwide deployment and subsequent upgrades of GLAAS for USAID. The original deployment brought the enterprise business system to all 82 USAID locations worldwide, fully replacing the legacy system and providing a Solution Center to support users. Devis worked with each office and mission to integrate GLAAS into their daily operations.
Building and managing a federal agency case management platform requires managing multiple stakeholders across the agency, managing unique location and business processes, and maintaining important, agency-wide system testing and integration. To address these complexities, Devis employed a custom, cross-matrixed staffing plan, involving 60 project staff from four different organizations.
Building and managing a federal agency case management platform requires managing multiple stakeholders across the agency, managing unique location and business processes, and maintaining important, agency-wide system testing and integration. To address these complexities, Devis employed a custom, cross-matrixed staffing plan, involving 60 project staff from four different organizations.
Results
-Successfully migrated thousands of existing USAID award documents into the new GLASS system
-Reduced transaction processing time by 98% - from days to seconds - with over 3,200 transactions processed daily
-Saved USAID $300,000 by standardizing training dataset
-Improved system functionality and user experience by implementing more than 700 change requests
-Planned and implemented GLAAS deployments for all Washington Bureaus, as well as 81 missions spanning Africa, Latin America, the Caribbean, Europe, Asia, and the Middle East
-Coordinated 187 mission site visits for advance trips, on-site training, and post-deployment support, including Critical Priority Countries: Pakistan, Afghanistan, Iraq, Sudan, Haiti, DRC, Uganda, and West Bank
-Improved employee performance by delivering classroom trainings for over 4,500 GLASS users during 600+ classroom trainings, comprised of 80 training modules, 25 reference guides, videos of the system, training manuals, FAQ documents, brown bag lesson plans, and user exercises
-Created the 24/7 GLASS Solution Center
-Received a 97% or higher positive rating on all monthly customer service surveys
-Reduced transaction processing time by 98% - from days to seconds - with over 3,200 transactions processed daily
-Saved USAID $300,000 by standardizing training dataset
-Improved system functionality and user experience by implementing more than 700 change requests
-Planned and implemented GLAAS deployments for all Washington Bureaus, as well as 81 missions spanning Africa, Latin America, the Caribbean, Europe, Asia, and the Middle East
-Coordinated 187 mission site visits for advance trips, on-site training, and post-deployment support, including Critical Priority Countries: Pakistan, Afghanistan, Iraq, Sudan, Haiti, DRC, Uganda, and West Bank
-Improved employee performance by delivering classroom trainings for over 4,500 GLASS users during 600+ classroom trainings, comprised of 80 training modules, 25 reference guides, videos of the system, training manuals, FAQ documents, brown bag lesson plans, and user exercises
-Created the 24/7 GLASS Solution Center
-Received a 97% or higher positive rating on all monthly customer service surveys