professional services &
Program management
Devis offers comprehensive professional services and program management solutions, tailored to meet the unique needs of government agencies. We specialize in managing projects of all sizes, using a strategic approach that ensures adaptability, scalability, and high-quality outcomes in complex environments. Our services include the following.
PROGRAM AND PROJECT MANAGEMENT USING AGILE FRAMEWORKS
We excel in Agile methodologies to effectively manage programs and projects, ensuring flexibility, cross-team coordination, and the ability to respond rapidly to evolving needs.
IT SUPPORT AND HELP DESK SERVICES
Devis provides multi-tiered help desk support, handling Tier 0–4 tickets with the capability to offer up to 24/7/365 service, ensuring reliable and efficient IT support for government operations.
WEBSITE DESIGN, DEVELOPMENT AND MAINTENANCE
We offer full-service website solutions, from design and development to ongoing management, ensuring responsive, authoritative, and up-to-date online presences for government agencies.
ADVANCED RESEARCH AND INSTITUTIONAL SUPPORT
Our expertise in research and institutional support ensures that government agencies can rely on data-driven insights and operational excellence.
CHANGE MANAGEMENT AND USER TRAINING
Devis implements comprehensive change management strategies, including Change Management Implementation Plans, to ensure smooth transitions and full adoption of new processes and technologies.
STRATEGIC MARKETING AND COMMUNICATIONS
We provide marketing and communications services that include public outreach campaigns, stakeholder engagement, and crisis communication planning, ensuring clear, effective messaging that aligns with agency priorities.
At the Refugee Processing Center (RPC), Devis manages an average of 550 Tier III tickets and 475 Tier I/II tickets monthly, providing support for over 1,500 users worldwide. Our multi-tiered help desk consistently meets Service Level Agreements, resolving 95% of issues on time while maintaining reliable support for refugee processing operations.